Job: Advocate

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Title Advocate
Categories Advocacy
Location Phoenix, AZ
Job Information

LOCATION:  Herberger Center – Phoenix, Arizona
STATUS:  FTE/40 hours/wk

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Advocate Facilitators provide consistent stability and safety to the program through their direct service to the clients.  This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the case managers and Social Service Director.


  • Minimum of high school diploma or GED
  • 2 years work experience working with homeless families or individuals.
  • 6 months Domestic Violence experience preferred.
  • Excellent communication (verbal and written) and interpersonal skills, using diplomacy and good judgment.
  • Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
  • Demonstrated ability to use initiative and be a self starter.
  • An attention to detail.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  •  Ability to support the mission of The Salvation Army.
  • An ability to work with confidential material.

The Phoenix Social Service staff will be required to adhere to the following:

  • TSA National Social Services Standards
  • TSA Social Services Code of Ethics
  • Policy on Confidentiality
  • TSA Policy on Non-discrimination Programs
  • TSA Policy on & Delivery of Services
  • Employee Handbook
  • TSA Care & Treatment Philosophy


  • Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
  • Facilitate initial placement of clients to the domestic violence Shelter to include, but not limited to, conducting pre-orientation, facilitating access to assigned room, notifying case managers of new placements.
  • Notify Case Manager in writing of any special mental health, and/or dietary accommodations of clients that are disclosed or requested during pre-orientation.
  • Schedule all clients over the age of 18 for drug testing during pre-orientation.  Submit documentation to appropriate personnel.
  • Serve as meal monitor on assigned days (or as required) to provide coverage.  Encourage client compliance by checking on-site availability of clients.  Verbally request clients attendance at breakfast if on-site.  Notify Case Managers of non-attendance.
  • Store client medications in assigned area.  Facilitate client receipt of medications at all times, document daily client intake of medications, file any/all medication instructions in medication log book and inform assigned Case Managers of written instructions/special accommodations required.
  • Report maintenance requests to Supervisor, and document as required.
  • Conduct nightly bed check of all clients (families) and document.
  • Prepare unusual incident report and/or program violation reports as needed and/or warranted.  Distribute to designated personnel.
  • Verbally inform Program Supervisor of program violations that threaten the life, health, safety and well being of clients, staff, and/or visitors and that require immediate intervention (to include emergency services personnel).
  • Contact 911 as instructed to immediately address a crisis situation.
  • Prompt client to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.
  • Conduct daily room checks, document and submit information to designated personnel.
  • Perform data entry and/or report writing of daily and/or monthly demographics and program statistics.
  • Notify Housekeepers and/or Program Supervisor of impending new placements and client departures. Notify Case Manager if client has not retrieved belongings after five days.
  • Perform safety checks of clients’ baggage and/or client rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., combustible/fire agents, smoking materials or other) as necessary or upon request by case management and/or supervisory staff.
  • Direct clients to address any/all social service issues to their assigned Case Manager (Social Service Director during absences).  This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical).
  • Promote the supervision of minor children at all times during client placement.  May provide verbal prompting to parents (in cases of non-compliance).  Document and report non-compliance of parental supervision to Case Managers and/or Social Services Director.
  • Perform daily facility checks (“rounds”) lock up designated areas as directed by Program Supervisor.
  • Provide assistance in ensuring coordinated efforts with other areas, as assigned.
  • Provide assistance (per request from CADC), in administering drug testing (alcohol breathalyzer/urine test for opiates).  May conduct drug and/or alcohol tests on days of non-attendance by CADC, if client exhibits behavior that suggests alcohol/drug use.  If a client become combative and/or threatening while appearing to be intoxicated, the Shift Monitor may direct client to leave facility and/or the Shift Monitor may call 911 if necessary to stabilize situation and ensure safety of client and others.  Report and document incident to Case Manager, Program Supervisor, and Social Service Director.
  • Maintain confidentiality of client information (verbal/written).
  • Store and distribute client cigarettes and smoking paraphernalia.  Discourage and monitor client compliance with no smoking on site, in client room, or on surrounding property.
  • Attend staff meetings as required.
  • Assists with other department duties as assigned and needed.

PHYSICAL REQUIREMENTS  Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis.   The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.  Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

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