Job: Program Coordinator

Title Program Coordinator
Location Sierra Vista, AZ
Job Information


As a condition of employment, all CCS employees are required to qualify for an Arizona Level One Fingerprint Clearance Card

POSITION                  Program Coordinator II, DV Shelter & In-Home Services 

AGENCY                    SEAZ – Sierra Vista

STATUS                     Exempt – Full Time


Provides leadership, oversight, and support to the In-Home Services program.  Supervises Team Leads, Family Support Workers, Peer Mentors, and Interns in the planning and implementation of the In-Home program.  Monitors, updates, manages and develops the Domestic Violence Shelter Program. Maintains the Shelter to ensure licensure regulations, contracts and program requirement compliance. Develops staff in skill building and service delivery, conducts continuous evaluation of offered services and appropriateness to participant need. Trains and supports staff and volunteers on processes, policies and procedures. Maintains cooperative efforts made with other agencies in coordination of services. Maintains accurate record keeping, reporting, scheduling shifts and trainings. Participates in grant writing and the completion of special projects. Supervises staff, coordinates three domestic violence shelters, conducts and assists with fundraising and maintaining donor relations. May perform other duties as assigned.


  • Responsible for recruiting, hiring, training, evaluating, providing constructive performance feedback, supervising and separating employees
  • Ensures safety and confidentiality of participants and shelter facilities
  • Provides protection, food and other basic needs with dignity
  • Provides supportive and nurturing environment for all participants of the program
  • Participates and supports the grant writing process
  • Participates and supports the completion of special projects
  • Coordinates operations amongst three domestic violence shelters
  • Maintains boundaries, professionalism and appropriate relationships
  • Uses the “Empowerment Model” of behavior
  • Provides information, resources and referrals
  • Rotates answering the crisis line and assists with participant intakes
  • Collaborates and networks with other agencies in coordinating services
  • Enhances community awareness on domestic violence and promotes Domestic Violence Shelter Program
  • Accommodates flexible program scheduling and is open to change
  • Adheres to on-call responsibilities during program operations
  • Reduces isolation by reconnecting participants with natural support systems
  • Provides individual and systems advocacy
  • Provides feedback of participants’ progress in meetings and shift notes as needed
  • Organizes and facilitates weekly staff meetings and/or required trainings
  • Develops appropriate on-call assignment and program scheduling
  • Is familiar with the cultural beliefs of the local area
  • Facilitates individual and/or group sessions in a culturally sensitive manner
  • Adheres to licensure regulations, contract compliances and program requirements; the Program Coordinator completes and submits licensure applications to ensure licensure status
  • Completes and maintains accurate notes, logs and documentation
  • Assists with funding proposals and networking with other agencies
  • Ensure compliance with CACFP requirements, i.e. managing and directing CACFP program, record keeping, report completion, training, etc
  • Establish and maintain working relations with local Legal Aid office; to maintain working relationship for battered immigrant women needing assistance with VAWA Self Petitions
  • Provides direct service to battered immigrant women in the Douglas area, including completing safety plans, preparing ISPs, referrals, and assist clients in VAWA Self Petitions
  • In coordination with the Project Coordinator, maintains Public Awareness Campaign by planning county-wide events, securing guest participants, establishing media contacts, and developing advertising campaigns
  • Participates in task force meetings
  • Completes program reports required by the Governor’s Office
  • Participates in the Governor’s Office site visits
  • Attends relevant trainings per Department of Justice / OVW Program
  • May drive agency or personal vehicle on company business
  • Receives referrals, ensures appropriate documentation is present, and assigns in a timely manner
  • Provides weekly individual conferences and/or group supervision, including programmatic and clinical oversight, with each assigned direct services staff member to provide direction, support, and feedback
  • Ensures that services are in accordance with best practice and follow a Family Centered model
  • Ensures services are provided in a culturally appropriate manner
  • Monitors outcomes and timelines to ensure that services are being provided according to contract
  • Ensures that service plans and services directly address risks and safety threats identified by referring CPS staff members and by the team in the Comprehensive Assessment
  • Reviews all files within 30 days of service plan and within 30 days of case closure to ensure quality of services and documentation
  • Be available to staff members twenty-four (24) hours per day, seven (7) days per week for clinical supervision
  • Accompanies staff members on home visits to provide feedback and clinical supervision (a minimum of quarterly for new staff members during the first year) and annually thereafter
  • Participates in program quality planning and monitoring
  • Actively participates in accreditation activities as needed by agency
  • Leads regular file reviews
  • Provides contractual oversight to assigned staff members
  • Participates in program evaluation and continuous quality improvement processes
  • Coordinates site monitoring visits
  • Participates in budget development and oversight for the in-home program
  • Represents the agency, AzPaC, and the program
  • Prepares and submits regular reports as required by DES, AzPaC, and agency
  • Coordinates the preparation of and ensures the accuracy of monthly billing reports and support documentation
  • Serves as liaison with the appropriate DES office
  • Responds to information requests from DES


  • Staff members will be respected as human beings with certain job skills who are contributing to the total success of CCS
  • Employees should respect each other’s workloads and avoid excessive personal conversations causing work to fall behind and work pressures to increase
  • Adhere to Mission and Valued Actions of Catholic Community Services of Southern Arizona, Inc.
  • Meet the needs of internal and external customers / participants with dignity and respect
  • Consistently display positive attitude, and team spirit
  • Accepts responsibility for, and maintains confidentiality
  • Adhere to expectations of required mandatory in-services / certifications / licensures


  • Masters degree in Social Work, Counseling, or related Human Service field.
  • Minimum of two (2) years experience working in Human Services
  • Minimum of two (2) years of  supervisory experience
  • Must possess leadership skills to lead a diverse group
  • Must have problem-solving ability
  • Obtain State of Arizona Level One Fingerprint Clearance Card
  • Valid Arizona Driver License, minimum standard 39 month MVR report, and proof of vehicle insurance
  • Obtain health care certificates including TB clearance, CPR, First Aid and Food Handlers Certificate
  • Proven strong communication skills – oral and written are clear, concise, and in an organized fashion using appropriate style, grammar and tone
  • Proven ability to develop and maintain effective working relationships with other staff, officials, community organizations, government agencies and the general public
  • Demonstrated ability for positive leadership


  • Bilingual English / Spanish, verbal and written
  • Additional years of directly related experience


SALARY                     $15.00 – 18.75 / hour; DOE

SELECTION:           Applicants will be rated based upon evaluation of their qualifications, experience and training.

Due to the volume of applications we receive, only those selected for an   interview will be contacted.

Any individual seeking accommodations should contact the Director of Human Resources at 520-623-0344 ext.1068

The Director of Human Resources may approve highly skilled and performing candidates who do not meet minimum qualifications for employment as outlined in the job description.

HOW TO APPLY:    Send application and/or resume to:

Human Resources (593)
Catholic Community Services
6049 E. Highway 90
Sierra Vista, AZ 85635

Fax resume and cover letter – 520-459-1285

Email resume and cover letter –

Apply online at

OPEN                         August 1, 2013

CLOSING DATE      Open Until Filled